Awkward Conversations: Lessons from Bathtime

Nancy Radford

Notice Period:
Emergency (maybe less than one week's notice)
Free: Depends on type of organisation, group size, location & if activities also wanted
Life Skills
2nd January 2018
Communication | Difficult Conversations | Relationships

The common view of a mediator and conflict management coach is someone who stops people arguing or teaches someone to control their temper. I do that, however, I spend just as much time starting awkward conversations and helping people speak up effectively. How is starting awkward conversations like deciding to take a bath? In both cases, we know what we need to do to ease the pain and that once it’s sorted we’ll benefit...but it's the hassle in between and the chance that things go wrong that puts us off starting. Unlike running a bath, few of us are taught how to start an awkward conversation and make it turn out well. However, it is a skill and this talk will help you learn how to make it easier to start talking.

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About Nancy Radford

Nancy is a specialist in early conflict resolution, accredited as a civil and commercial mediator, and qualified as a trainer, business coach and personal coach. Her varied career included nursing, midwifery, business ownership, management and training, and all her roles involve helping others make life easier for themselves. Please note that Nancy works during the day so is available evenings only, although she might be available for daytime work if asked a week or less in advance Nancy says "As an accredited civil and commercial mediator, I often see people whose lives have been blighted by misunderstanding, businesses held back or relationships damaged. Usually, at the end of a successful mediation, someone says, "I wish we'd had this conversation earlier..." As a business and personal coach, I've seen charities struggling because directors don't get on, family businesses failing due to personality clashes and grief caused by disagreements. Having owned and worked in family businesses, I know the special strains (as well as the joys) these bring. It was this that led me to study why people behave the way they do and how to help them find their own solutions to stress and conflict."

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