I’m a mediator, coach and facilitator with a particular interest in helping people manage conflict. This presentation, like my work, is based on psychological and behavioural science research as well as my own training and experience. People often ask me for tools on how to deal with the flight/freeze side of our emotional reaction to change and conflict. , I’ll concentrate on tools to help you manage fearful and anxious reactions to conflict and unwanted change.
In today’s session, we’ll cover how to get over your tortoise response, be calmer in conflict and speak up when you need to. (And still like yourself!)
Views: 671 | Enquiries: 0Nancy is a specialist in early conflict resolution, accredited as a civil and commercial mediator, and qualified as a trainer, business coach and personal coach. Her varied career included nursing, midwifery, business ownership, management and training. All her roles involved helping others improve their lives. Please note that Nancy works during the day so is available evenings only, although she might be available for daytime work if asked a week or less in advance Nancy says "As an accredited civil and commercial mediator, I often see people whose lives have been blighted by misunderstanding, businesses held back or relationships damaged. Usually, at the end of a successful mediation, someone says, "I wish we'd had this conversation earlier..." As a business and personal coach, I've seen charities struggling because directors don't get on, family businesses failing due to personality clashes and grief caused by disagreements. Having owned and worked in family businesses, I know the special strains (as well as the joys) these bring. It was this that led me to study why people behave the way they do and how to help them find their own solutions to stress and conflict."
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