Taming the Tiger Within: Managing Anger

Nancy Radford

Notice Period:
Emergency (maybe less than one week's notice)
Paid: Depends on whether it is online or in person, the organisation and the time.
Life Skills
17th April 2020
Emotions | Emotional Intelligence

Understanding why we all react badly when we feel threatened or angry is the first step towards harnessing and managing anger. So first I’ll explain this process and how to decide whether or not to let this reaction kick in. Then are some tools to take back control of your emotions and a few techniques that may help you manage others who are angry. Many people feel that there are only 3 choices when faced with something that we don’t want or fear—get mad, ignore it or run away from it. Sometimes these instinctive responses are appropriate and serve us well. Sometimes, they are disastrous. They are not wrong in themselves However, there is another way to respond that may serve us better in some circumstance. Research has proven that we can be firm without being fierce, respectful without giving up our principles and stand our ground. We can manage our own raging emotions and help others manage theirs. We can choose how to respond.

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About Nancy Radford

Nancy is a specialist in early conflict resolution, accredited as a civil and commercial mediator, and qualified as a trainer, business coach and personal coach. Her varied career included nursing, midwifery, business ownership, management and training, and all her roles involve helping others make life easier for themselves. Please note that Nancy works during the day so is available evenings only, although she might be available for daytime work if asked a week or less in advance Nancy says "As an accredited civil and commercial mediator, I often see people whose lives have been blighted by misunderstanding, businesses held back or relationships damaged. Usually, at the end of a successful mediation, someone says, "I wish we'd had this conversation earlier..." As a business and personal coach, I've seen charities struggling because directors don't get on, family businesses failing due to personality clashes and grief caused by disagreements. Having owned and worked in family businesses, I know the special strains (as well as the joys) these bring. It was this that led me to study why people behave the way they do and how to help them find their own solutions to stress and conflict."

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