The Persona Paradox: Navigating the Future of AI in Healthcare
Matt Philpott
- Regions:
- Isle of Wight, Hampshire, Berkshire, Buckinghamshire, Oxfordshire, Surrey, Wiltshire, Dorset, Bristol, Gloucestershire, Somerset, London, Greater Manchester, Merseyside, Cheshire
- Notice Period:
- Short (maybe less than one month's notice)
- Type:
- Professional, Charity
- Fee:
- Expensed
- Category:
- Science
- Updated:
- 25th February 2026
- Tagged:
- Ai | Healthcare
The healthcare industry is currently caught in "The Persona Paradox," a period of unprecedented change where AI’s role oscillates between a time-saving digital scribe and a life-saving specialist. By categorizing AI into two distinct "buckets"—Generative AI for reclaiming human connection and Predictive AI for spotting invisible clinical patterns—this session provides a clear framework for understanding how technology is already increasing cancer detection rates and drastically reducing emergency treatment times.
However, rapid adoption brings significant ethical risks, specifically the "Black Box" of baked-in bias. By examining the "Proxy Error"—where algorithms can unintentionally scale historical healthcare disparities—this presentation highlights why high-tech tools require high-touch leadership. Participants will walk away with a roadmap for balancing machine efficiency with human intuition, ensuring that as we automate the administrative burden, we never lose sight of the patient.
Views: 15 | Enquiries: 0About Matt Philpott
Matthew Philpott is the Executive Director of Technology at NHS England, leading national digital, data and technology operations across one of the world’s largest healthcare systems. With a career spanning the Home Office, NHS, and global telecoms, he brings real-world insight into how technology enables public services at scale — especially under pressure.
As a speaker, Matthew is valued for his clarity, pragmatism, and ability to connect strategy to frontline reality. Whether addressing executive leaders or operational teams, he draws on lived experience from major incident response, critical infrastructure delivery, and complex change programmes. Audiences consistently appreciate his thoughtful, grounded perspective — and his ability to make even technical topics feel human, urgent, and relevant.
A Fellow of the Royal Society of Arts (FRSA), Chartered Manager and Fellow of CMI (CMgr FCMI), Chartered Fellow of BCS (FBCS CITP), Fellow of the IET (FIET), and Leading Practitioner of FEDIP (LFedIP), Matthew also serves as National DDaT Advisor for St John Ambulance, where he helps align digital approaches with community-based care and volunteer operations.
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