Valued employees drive Customer Loyalty
Claire Boscq
- Region:
- Anywhere
- Notice Period:
- Emergency (maybe less than one week's notice)
- Type:
- Professional
- Fee:
- Paid
- Category:
- Business
- Updated:
- 13th June 2022
- Tagged:
- Employee Experience | Customer Service | Customer Loyalty | Values
Engaged, inspired, cared for employees feel good and they don’t just serve customers but they truly care about doing what is right for them and THAT IS what will increase customer loyalty, ultimately your bottom line.
According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.
Do you want to know the secret of success? putting your people first… Discover The ECX Waggle Dance, 8 steps to get your employees buzzed up, nurturing a caring service culture, enhancing their working environment, showing them that you care will increase their performances ultimately your customer loyalty.
Happy Employees, happy customers, happy bottom line…
Views: 307 | Enquiries: 0About Claire Boscq
Claire Boscq is the No1 Woman Global Customer Experience Gurus list with three decades of expertise, Claire, is an authority in the Customer Experience Industry.
Author of 4 books; with a No 1 Amazon best seller in 2020, she is an international media influencer with her work published in Brazil, Philippines, India, US & Europe.
Claire has spoken in over 20 countries; she delivers fast paced and high-energy presentations in French and English. Winner of the Institute of Director award, she is also a former Director on the board of BAG & MSPA.
She brings a more holistic and comprehensive approach to organisations and individuals with her BizShui™ Method; creating powerful flow in businesses by integrating a blend of the traditional Feng Shui principles with modern business & personal needs turning people and places into prosperity.
Now she isn’t restricted to a zoom room, there is no stopping her from travelling around the world again!
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