Martin Newman, widely known as The Consumer Champion, is a globally respected authority in Customer Centricity and Customer Experience. With 40 years of experience working with leading brands like Burberry, Ted Baker, and Harrods, Martin is renowned for his expertise in transforming businesses into customer-first organisations.

As the founder of The Customer First Group, Martin provides cutting-edge insights into customer behaviour, omnichannel strategies, and brand loyalty. His bestselling books, 100 Practical Ways to Improve Customer Experience and The Power of Customer Experience, have solidified his reputation as a thought leader in the industry.

Martin’s speaking portfolio includes keynote sessions at major events such as Retail Fest 2023 and Retail Global Australia. His Mini MBA in Customer Centricity is a testament to his commitment to educating businesses worldwide on the importance of putting customers at the heart of every decision.

Martin’s talks inspire, educate, and provide actionable strategies that deliver tangible results for organisations striving to exceed customer expectations.