Master Customer Centricity: Martin Newman's MBA in a Day
Martin Newman
- Organisation:
- The Customer First Group
- Region:
- London
- Notice Period:
- Regular (more than one month's notice)
- Type:
- Professional
- Fee:
- Paid: $20000
- Category:
- Business
- Updated:
- 29th November 2024
Unlock the secrets to creating truly customer-centric organisations in just one day. Delivered by Martin Newman, globally recognised as "The Consumer Champion," this workshop is designed for business leaders, managers, and entrepreneurs who want to elevate their customer experience strategy.
Learn actionable insights from Martin’s four decades of experience working with global brands like Harrods, Burberry, and Ted Baker. This workshop focuses on practical tools and frameworks to enhance customer loyalty, drive business growth, and stay ahead in an ever-evolving marketplace.
Key topics include:
- Understanding customer-centricity and why it matters
- Practical frameworks to measure and improve your customer focus
- Building a culture that prioritises the customer experience
- Real-world examples and case studies from leading brands
By the end of the day, you'll leave with a clear roadmap to transform your organisation and achieve long-term success.
Views: 23 | Enquiries: 0About Martin Newman
Martin Newman, widely known as The Consumer Champion, is a globally respected authority in Customer Centricity and Customer Experience. With 40 years of experience working with leading brands like Burberry, Ted Baker, and Harrods, Martin is renowned for his expertise in transforming businesses into customer-first organisations.
As the founder of The Customer First Group, Martin provides cutting-edge insights into customer behaviour, omnichannel strategies, and brand loyalty. His bestselling books, 100 Practical Ways to Improve Customer Experience and The Power of Customer Experience, have solidified his reputation as a thought leader in the industry.
Martin’s speaking portfolio includes keynote sessions at major events such as Retail Fest 2023 and Retail Global Australia. His Mini MBA in Customer Centricity is a testament to his commitment to educating businesses worldwide on the importance of putting customers at the heart of every decision.
Martin’s talks inspire, educate, and provide actionable strategies that deliver tangible results for organisations striving to exceed customer expectations.
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