Engaged employees drive Customer Loyalty

Claire Boscq-Scott


Organisation:
The Busy Queen Bee
Region:
Anywhere
Notice Period:
Emergency (maybe less than one week's notice)
Type:
Professional Speaker
Fee:
Paid: 2500
Category:
Business
Updated:
20th April 2020
Tagged:
Customer Experience | Employee Experience | Customer Loyalty | Employee Engagement

Engaged, inspired, cared for employees feel good and they don’t just serve customers but they truly care about doing what is right for them and THAT IS what will increase customer loyalty, ultimately your bottom line.

According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.

Do you want to know the secret of success? putting your people first… Discover practical ways to get your employees buzzed up, enhancing their working environment, showing them that you care will increase their performances ultimately your customer loyalty.

Happy Employees, happy customers, happy bottom line…

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About Claire Boscq-Scott

Mystery shopping and Customer Service specialist, Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees' performances.

No 5 Top 30 Global Customer Service Guru UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service, Claire, AKA The Busy Queen Bee, is an authority the Customer Experience Industry. She brings a more holistic and comprehensive approach to Employee and Customer eXperience.

She is a Keynote Speaker, Consultant & trainer specialising in retail & hospitality. Author of 3 books; Thrive with the Hive, Thriving by Caring, and launching in September 2020; The Secret Diary of a Mystery Shopper Her online L&D platform BQB CX Institute offers a wide range of online and onsite training and has developed her Caring Service Culture Leadership Programme a game-changer for any organisations who want to become truly customer centric.


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