5 Tips to Cope with Difficult People

Nancy Radford

Notice Period:
Emergency (maybe less than one week's notice)
Unknown: Depends on type of organisation, group size, location & if activities also wanted
Life Skills
2nd January 2018
Difficult People | Relationships | Communication | Emotions

Why do we always say the wrong thing when we really, really need to say the right thing? Why do some people bring out the worst in us?

 It’s due to our flight or fright response. When we feel angry, upset or vulnerable, our brain shuts down and we don’t always react in the way we should. Nancy Radford has studied psychology, behavioural science and people, so has learned how to manage emotions and keep your brain switched on. She’ll explain what happens in these situations, and how you can control this. The talk ends with 5 practical tips.

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About Nancy Radford

Nancy is a specialist in early conflict resolution, accredited as a civil and commercial mediator, and qualified as a trainer, business coach and personal coach. Her varied career included nursing, midwifery, business ownership, management and training, and all her roles involve helping others make life easier for themselves. Please note that Nancy works during the day so is available evenings only, although she might be available for daytime work if asked a week or less in advance Nancy says "As an accredited civil and commercial mediator, I often see people whose lives have been blighted by misunderstanding, businesses held back or relationships damaged. Usually, at the end of a successful mediation, someone says, "I wish we'd had this conversation earlier..." As a business and personal coach, I've seen charities struggling because directors don't get on, family businesses failing due to personality clashes and grief caused by disagreements. Having owned and worked in family businesses, I know the special strains (as well as the joys) these bring. It was this that led me to study why people behave the way they do and how to help them find their own solutions to stress and conflict."

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